Create your marketing strategy #5

Tips and pitfalls

Before looking at new markets, think about how you can get the most out of your existing customers - it's usually more economical and quicker than finding new customers.

Perhaps you could sell more to your existing customers, or look at better ways to retain key customers.


Focus on the market

• Analyse the different needs of different groups of customers.
• Focus on a market niche where you can be the best.
• Aim to put most of your efforts into the 20 per cent of customers who provide 80 per cent of profits.

Don't forget the follow-up

• Approach a third party for feedback about your strategy - they may be able to spot any gaps or weaknesses that you can't see.
• Put your marketing strategy into effect with a marketing plan that sets out the aims, actions, dates, costs, resources and effective selling programmes.
• Measure the effectiveness of what you do and be prepared to change things that aren't working.

Pitfalls to avoid

• Making assumptions about what customers want.
• Ignoring the competition.
• Trying to compete on price alone.
• Relying on too few customers.
• Trying to grow too quickly.
• Becoming complacent about what you offer and failing to innovate.